Harvee
Answers the phone and the messages.
Voice and chat agents on the practice’s or the club’s own phone line and channels, in German and English. Bookings, enquiries and follow-ups handled around the clock, every conversation logged where staff can read it.
- Harvee0:00
On the line the practice already has
Harvee runs on the existing number and the existing channels. It answers, books, reschedules and confirms, and hands over to a person when the caller asks or the situation calls for it.
It speaks the way the practice speaks: the greeting, the opening hours, the rules for new patients, the questions the front desk asks anyway.
- Phone
- The existing number, via SIP or cloud telephony. No new number, no app for patients.
- Messages
- WhatsApp and web chat on the same rules and the same calendar.
- Languages
- German and English, switching mid-call when the caller does.
- Handover
- To a named person or a callback queue, with the transcript attached.
Every conversation lands where staff work
Calls and messages arrive in Epoch with the transcript, the booking and the next action, so the front desk sees what happened without listening back.
Nothing is a black box: every automated decision is logged with what it heard and what it did.
Plugs into what is already in use
Calendar and practice software integrations are built per client during the scoping week, against the real system, not a demo account.
- Calendar
- The practice or club booking system, read and write.
- Records
- Patient or member record lookup where the system allows it and the client permits it.
- Hosting
- In the client’s environment or a dedicated tenant, agreed per deployment.
- Deployed
- Medical and dental practices and a sports club. References on request.
Start with a scoping week.
One week at a fixed fee. It ends with a specification you own and a fixed price for the build, and you can stop there.