Frequently Asked Questions

MYG Media specializes in custom AI development, AI chatbots, workflow automation, email automation, and trade intelligence systems. We build GDPR-compliant AI solutions specifically for Austrian and European businesses.

Custom AI development typically ranges from €15,000 to €50,000 for initial implementation, with monthly operating costs of €2,000-€5,000. We provide detailed ROI analysis showing most clients break even within 3-6 months through labor savings and efficiency gains.

Yes, all our AI systems are designed for full GDPR compliance with Austrian DSGVO requirements. We implement EU data residency, right to erasure (Article 17), data portability (Article 20), and complete audit trails required by Austrian Data Protection Authority.

Our standard implementation timeline is 8 weeks from kickoff to production deployment. This includes: Week 1-2 (Requirements & Architecture), Week 3-4 (Development & Training), Week 5-6 (Integration & Testing), Week 7-8 (Deployment & Team Training).

Yes, while based in Vienna, we serve clients across Austria and throughout the EU. We offer remote consultations via video call and can travel for on-site implementations when needed. All our systems support German and English.

Custom AI offers full data ownership, no vendor lock-in, unlimited customization, and better long-term ROI for high-volume usage. SaaS is faster to deploy but has per-seat pricing, limited customization, and data goes to external servers. We help you analyze which option delivers better ROI for your specific use case.

Our AI uses OCR to extract data from trade documents, NLP to validate against UCP 600 rules, and LLMs to interpret complex clauses. It cross-references LC terms with commercial invoices, bills of lading, and certificates of origin to detect discrepancies in 45 seconds vs. 2-4 hours manual review.

Yes, we integrate with CargoWise, SAP TM, and custom Transport Management Systems via REST API or email-based document ingestion. Implementation typically takes 2 weeks and includes bi-directional data sync.

Most trading companies processing 80+ LCs monthly save €15,700/month through: reduced labor (320 hours → 64 hours), eliminated demurrage fees (€10,000/month savings), and fewer compliance errors. Typical payback period is 1.1 months with €15,000 initial investment.

Week 1-2: We analyze your workflows, identify automation opportunities, map data flows, define success metrics, and create a technical specification. You'll receive a detailed project plan with cost breakdown and ROI projections.

Yes, Week 7-8 includes comprehensive team training: documentation, video tutorials, live training sessions, and 30 days of post-launch support. We ensure your team can operate and maintain the system independently.

We offer flexible maintenance packages starting at €500/month for bug fixes and minor updates, or €2,500/month for ongoing feature development. Many clients start with basic support and upgrade as their needs evolve.